Q:What’s the difference between charter and non-charter packages?
A:Vacations Hawaii has contracted the services of Omni Air International to offer varying charter patterns to Las Vegas throughout the year. Throughout most of the year, Vacations Hawaii offers five patterns except for a defined period during the summer when four charter patterns are in operation. Those who elect to travel on the chartered flights must depart and return on the days and times on which the selected pattern operates. On the other hand, those who select our non-charter or customer packages may select the scheduled airline of their choice and even customize their travel dates and times, according to their preference. From time to time, the non-charter department also offers pre-set, escorted tour dates utilizing the services of scheduled airlines.
Q:Why can’t I stay at a different Las Vegas Hotel?
A:Vacations Hawaii is owned by Boyd Gaming Corporation and as such, offers customers the opportunity to purchase discounted travel packages on its chartered flights to Las Vegas with accommodations in its own hotels.
Q:Why do prices sometimes fluctuate from day to day?
A:Our chartered flights are managed by a sophisticated yield-management system which automatically increases prices as more seats are sold on a particular flight.
Q:Why don’t children pay less for airfare than adults?
A:Our travel packages are designed primarily for adults, 21 years and older, to enjoy the gaming opportunities that Las Vegas has to offer. We created attractive prices for those packages by discounting the cost of the hotel rooms. But everyone, including children, pays the full cost of the airfare.
Q:Why don’t children receive meal coupons?
A:Meal coupons are given as a gaming incentive and therefore cannot be given to anyone under 21 years of age.
Q:Why can’t I extend my stay?
A:Our travel packages were designed to suit the gaming patterns of our clients in Hawaii. By creating itineraries that fit the needs of a large population of travelers and ensuring that the airplanes are full, we are able to offer trips to Las Vegas for less. Those who want to stay longer should inquire about our Custom or non-chartered packages. These packages allow you to select your airline, include stopovers, shorten or lengthen your stay, all while saving money.
Q:Can I upgrade my room to a suite?
A:All of the rooms which are included in our packages are deluxe rooms. Suites may be available to certain guests who qualify for upgrades, based on casino play.
Q:Are there any restrictions on carry-on luggage?
A:Carry-on luggage is restricted to one carry-on item and one personal item. Carry-on luggage must fit under a passenger seat or in the overhead bin (approximately 9X13X21 inches in size). Any carry-on which cannot be properly stowed in this manner, will be removed from the passenger compartment and reloaded as checked luggage in the cargo compartments.
Q:Once I make my reservations, are there any fees which may be assessed?
After your tickets are issued, you may be assessed the following fees, subject to circumstances:
- $25 reissue fee
If your documents are lost of if you’ve made changes to your hotel destination, this fee covers the cost of re-issuing any or all of your documentation and informing the parties involved of the change.
- $25 name change fee
This fee applies if, after you’ve already paid for your tickets, you change or correct the name of any person traveling in your party. It is applied once for each name change or correction.
- $75 cancellation fee
If you cancel your paid reservation 22 days or more prior to departure, you will be charged a $75 cancellation fee. Cancellations made 21 days or less prior to departure are non-refundable. Please review our Cancellation Policy in the Trip Cancellation Insurance section, for more details.
Q:Where do I check in for my flight?
A:In Honolulu, you’ll be checking in at Omni Air International’s check-in position at Lobby 6 in the main terminal at Honolulu International Airport. In Las Vegas, check-in is at the Mccaran Terminal 2 until 6/19/12. Effective 6/20/12, Terminal 2 will be closed and the flight departures and arrivals that Omni Air International operates for Vacations Hawaii will be processed at Terminal 1.
Q:How do I qualify to sit in an exit row on the airplane?
A:In addition to meeting certain criteria as mandated by Federal Air Regulation 121.585, the passenger must provide the correct answers to an Emergency Exit Row Waiver form furnished by Vacations-Hawaii. Final determination for exit row seating will be made by the flight crew on board the aircraft. If it is determined that you do not qualify for exit row seating, you will be moved from the exit row and seated elsewhere on the airplane.
Q:What are Boydrewards?
A:Boydrewards is the name of Vacations-Hawaii’s frequent flyer program. Membership is free and those who sign up earn points following the completion of every round-trip charter package that they purchase from Vacations-Hawaii. Two points are awarded for round trip coach travel, three points for round trip travel in Premium Class of service and four points for round trip travel in First Class. Four points may be redeemed for a $50 discount off a Las Vegas charter package price during eligible travel periods. Points not redeemed within one year are invalid. Complete program details are available in the section entitled Boydrewards.
Q:Am I allowed to give my Boydreward points to someone else?
A:Four Boydreward points may be applied toward a discount on any adult record in the same booking record as the person who is transferring the points.
Q:What accommodations can be provided for someone who requires a wheelchair?
A:First of all, you have the option of bringing your own wheelchair with you, should you desire to do so. If you do, there is no charge for transporting the wheelchair. If you decide not to travel with your wheelchair, simply let us know and we will arrange for a porter to meet you with a wheelchair at curbside and assist you until you are on board the airplane. The same service, in reverse, will be provided upon arrival. Should you need a lift bus to eliminate walking up the steps of the bus or an aisle chair to be transported to your seat on the airplane, simply let us know and it will be arranged. We can also assist you with the rental of a wheelchair, should you decide to rent one for use during your visit to Las Vegas.
Q:Will fees be assessed for checked luggage?
A:For travel through May 31, 2013, a fee of $20 will be assessed for each of the first two pieces of checked luggage on each flight segment. Effective June 1, 2013, the fee for each of the first two pieces of checked luggage is $25 per piece. Passengers who are traveling in First Class as well as Emerald cardholders will not be assessed charges for the first two pieces of checked luggage. Additionally, a fee of $100 will be assessed for each piece of luggage in excess of the first two pieces and for each piece of luggage which weighs in excess of 50 pounds or for oversized luggage which measures more than 62 linear inches. For a complete description of Vacations Hawaii’s Baggage Fee and Allowance Policy, please refer to Important Information, Policies and Terms.
Q:What if I require the use of oxygen during flight?
A:Oxygen can be provided during flight, subject to regulations. A physician’s prescription which meets certain criteria is required and must be dated within 10 days of the travel date and must be in the possession of the airline 72 hours prior to flight, the maximum flow rate is two liters per minute and there is a charge for use of the oxygen. There are also special seating requirements and a limit as to the number of oxygen-requiring passengers who can be transported on a single flight. If you require oxygen during flight, contact Vacations-Hawaii as soon as you determine your travel date and inquire about other pertinent and specific regulations.
Q:May I use an oxygen concentrator during flight?
A:Passengers may use portable oxygen concentrators during flight, subject to certain conditions and restrictions. The restrictions include, but are not limited to, the use of a device which has been approved by both Omni Air International and the Federal Aviation Agency, a signed prescription from a physician within a prescribed date range prior to the date of travel, written directions from a physician which meet certain criteria and requirements for a specific length of battery life. If you plan to travel with an oxygen concentrator and plan to use it during flight, contact Vacations-Hawaii as soon as you determine your travel date and inquire about other pertinent and specific regulations.
Q:Does Omni Air International provide a toll free telephone number for flight arrival and departure information?
A:Flight information can be obtained by calling 1-877-718-8901 and entering the flight number for which you are seeking information.