Q. Why can't I stay at a different Las Vegas hotel?
A. Vacations-Hawaii is a wholly-owned subsidiary of Boyd Gaming Corporation, which owns and operates a family of quality hotels and casinos in Las Vegas and elsewhere. We offer discounted charter flights to Las Vegas as an exclusive benefit to our hotel guests. By booking your Las Vegas stay through Vacations-Hawaii, you have the opportunity to stay and play at the best – for less.

Q. Are there any additional fees that I might be charged?
A. Once your tickets have been issued, you may be assessed the following fees, depending upon the circumstances:

$25 Re-issue Fee
If your documents have been lost, or if you’ve made changes to your hotel destination, this fee covers the cost of re-issuing any or all of your documents.

$25 Name Change Fee
This fee applies if you change the name of any person traveling in your group. It is applied once for each name change.

$15 Rush Document Fee
This fee is charged if special handling or express delivery services are required in order to expedite bookings made close to the departure date.

$15 Airport Pickup Fee
This fee covers the cost of special handling required to have your tickets available for you to pick up at the airport.

$75 Cancellation Fee
If you cancel your reservation 22 days or more prior to departure, you will be charged a $75 cancellation fee. Cancellations made 21 days or less prior to departure are non-refundable. Please review our Cancellations Policy for more details.

Q. Why don’t children pay less for airfare than adults?
A. Our travel packages are designed primarily for adults to enjoy the gaming opportunities Las Vegas has to offer. We create attractive rates for those packages by discounting the cost of our hotel rooms. But everyone, including children, pays the full cost of the airfare. (Note that only adults pay for the room and meal package.)

Q. Why can't I extend my stay?
A. Our travel packages were designed to suit the gaming patterns of our Hawaii clients. By creating itineraries that fit the needs of a large population of travelers, we are able to offer Las Vegas trips for less. If you need to stay longer, check out our Custom Packages. These packages allow you to make stop-overs, extend your stay, choose a different airline – all while saving money. Call us today for more information.

Q. Why do you want my Players Gold numbers?
A. If you’re a frequent visitor to the Boyd’s family of Las Vegas casinos, you may be eligible for discounts and other great benefits that you’re not currently receiving. We want to make sure that you receive all of the benefits to which you are entitled. Your Players Gold numbers help us understand your preferences and provide you with the best possible service.

Q. Can I fly First Class?
A. Yes! We offer large leather seats with leg rests, delicious hot meals served on china, pre-boarding, complimentary beverages and headsets and other amenities for our First Class passengers. We are also now offering Premium Class with upgraded meals, complimentary beverages and headsets and extra leg room.

Q. Why do your prices change over time?
A. We operate our charter flights at little or no profit as a benefit to our Las Vegas travelers. We encourage people to make their reservations early by discounting our package prices – the further away your travel date, the greater the discount. As the departure date approaches and the flights fill up, our prices increase because they are discounted less.

Q. Why are the packages non-refundable?
A. Vacations-Hawaii must pay for each seat on the aircraft even if it is empty. If for some reason you must cancel within 21 days of departure and we are unable to fill the aircraft, we cannot refund your payment. (This is clearly stated in the Tour Participants Agreement.) We are pleased to offer optional Cancellation Insurance at a very reasonable cost. This insurance covers the cost of your travel package in the event that you must cancel. (Some restrictions apply.)

Q. Where can I use my meal coupons?
A. Your meal coupons will be honored for daily specials in designated restaurants at any of our five Las Vegas hotels. They may also be applied to the various buffets for a small additional charge. If you have received complimentary rooms from one of the Boyd properties, your meal plan may differ.

Q. Why don't children receive meal coupons?
A. We offer our customers meal coupons as an additional incentive to stay and play at our Las Vegas casinos. Federal law prohibits us from offering these incentives to anyone under 21 years of age.

Q. What is a Single Supplement cost?
A. Our travel packages are priced primarily with double occupancy in mind. When there is only one adult per room, the full cost of the hotel room is not shared by two persons. The Single Supplement cost is necessary to offset this difference.

Q. Someone wants to travel with me, but we want an additional room. How can we do this?
A. When making a new reservation, indicate how many travelers and rooms you would like when searching for an appropriate travel package.

To add an additional room to an existing unpaid reservation via our online booking system, you must first cancel your original reservation and make a new reservation at the current price for the appropriate number of travelers and rooms.

If you've already paid for your travel package, you may follow the previously mentioned procedure; however, cancellation fees may apply. To avoid the cancellation fee, you may call Vacations-Hawaii to request an additional room, but will be assessed a $25 re-issue fee for each person changing rooms as new tickets will need to be issued.

Q. Can I change travel dates?
A. When you book a Vacations-Hawaii travel package, it is for a specific flight on a certain date. To change travel dates, you must cancel your original reservation and make a new reservation at the current price. If you've already paid for your travel package, cancellation fees may apply.

Q. Why should I purchase cancellation insurance?
A. Cancellation Insurance is offered to protect your travel investment. Should an emergency arise that prevents you from traveling, and that emergency is of a type covered by the insurance, the insurance company will reimburse you the price of your package (less any discounts you may have received). Remember that in most cases, these emergencies tend to arise after the refund cut-off date of 21 days prior to departure - so the small added cost of insurance can be a worthwhile investment.

Q. What is the Baggage Allowance?
A. Carry-on limited to one carry-on per person, provided it will sit in the overhead bin or under the seat. (9 X 13 X 21). Any carry-on which cannot be properly stowed in this manner, will be removed from the passenger compartment and reloaded as checked baggage in the cargo compartments.

Baggage allowance: Each passenger is allowed to check in two pieces of checked luggage, with each piece not to exceed 62 linear inches, nor weigh more than 50 pounds. Excess luggage will be charged at a rate of $50 per excess piece weighing between 50 and 70 pounds or for any piece in excess of two pieces. Any piece of baggage weighing more than 70 pounds will not be accepted.