As we welcome you back, we want you to know about the positive changes which have been incorporated into our charter program to protect your health and safety. While the changes have been made to reduce person to person contact and allow for social distancing, the success of the program depends on the cooperation of each and every guest of Vacations Hawaii.
The wearing of masks and facial coverings, hand washing and social distancing cannot be overemphasized. Please take note that wherever the wearing of masks is discussed, we are following the recommendations of the Center of Disease Control (CDC) which states "Face coverings should not be placed on young children under the age of 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the face covering without assistance".
Please also be aware that the following services and requirements are subject to change without notice.
In our office
- A sign is posted near the entrance to Vacations Hawaii with a checklist of COVID-19 symptoms. The sign directs guests not to enter Vacations Hawaii if they are exhibiting any of the listed symptoms.
- The Ala Moana Pacific Center, in which our office is housed, requires the wearing of masks or other face coverings throughout its premises.
- Masks and face coverings must be worn by all adults entering Vacations Hawaii’s office. Those with physical difficulties and young children are exempt.
- Hand sanitizers are available at the entrance to our building and at the entrance to Vacations Hawaii.
- We have increased the frequency of cleaning and sanitizing all high touch areas, paying particular attention to the counter where business is transacted and charter packages are sold.
- To comply with social distancing requirements, the maximum occupancy of our office is limited to 16 persons.
- Plexiglass barriers have been installed for the safety of customers and employees of Vacations Hawaii while transactions are conducted.
At the airports
- There is increased cleaning and sanitization of high usage areas such as ticket counters, restrooms and baggage claim areas.
- The wearing of face masks is required at both at Daniel K. Inouye International Airport and McCarran International Airport. Those with physical difficulties and young children are exempt from wearing masks.
- Eating establishments and airport vendors also require the wearing of face masks inside their establishments.
- Hand sanitizers are available at various locations throughout the airports. In addition, the TSA is allowing passengers to transport up to 12 ounces of sanitizer in their carryon luggage.
- Social distancing should be practiced throughout the airport.
- The assigned aircraft will be thoroughly cleaned, disinfected and sanitized prior to each flight with special attention paid to high contact areas including but not limited to seats, armrests, tray tables, inflight entertainment system, window shades, lavatories and service galleys.
- During overnight layovers, the aircraft will be fogged with an electrostatic fogging sprayer to further sanitize the aircraft.
Boarding the aircraft
- All passengers must wear masks or face coverings which cover the mouth and nose during the boarding sequence and must remain on through the duration of the flight and until deplaning at their destination. To ensure social distancing and limit person to person contact, the following boarding sequence is in effect:
- A maximum of five passengers on wheelchairs with one accompanying guest for each passenger will be preboarded. Another group of five will be boarded once the first group has been seated.
- A maximum of five passengers who meet pre-boarding requirements will be boarded. Another group of five will be boarded once the first group has been seated.
- Rows 1 through 4 will be boarded in a manner which allows social distancing.
- Passengers in Premium class will be boarded by row numbers, starting with those seated in the rear and moving forward.
- Passengers in Economy class will be boarded by row numbers, starting with those seated at the rear and moving forward.
- Flight attendants will wear masks or face coverings in the performance of their duties.
- Passengers will receive a complimentary sanitizing wipe as supplies last.
- The pre-flight champagne and hot towel services have been suspended. Pillows and blankets have been removed from the aircraft. Alcoholic beverages will not be served.
- Beverages will only be offered with meals and passengers will have a choice of bottled water or canned soda. Customers are encouraged to bring aboard their own beverages to last the duration of the flight.
- Coffee and tea will be offered.
Cabin air filtration
- All Omni Air International aircraft are equipped with high-efficiency particulate filters (HEPA) which clean the air by creating a dry and essentially sterile environment trapping 99.7% of all bacteria and viruses before recirculating the air.
- To provide for social distancing, the capacity of each bus has been reduced by 50%. Every other row of seats on the bus will be blocked and left vacant.
- The transportation company requires that masks or face coverings be worn on all buses.